Passengers travelling from Singapore are now able to pay for their booking via AXS machines. To enjoy this facility, passengers will need to book through our website.
Upon completion of the booking process online, you are able to select the preferred mode of payment. For AXS payment, please select the AXS tab.
Yes, you can pay at any of the AXS Machines located island-wide.
You have 12 (twelve) hours from making your booking on www.tigerair.com to complete your payment through AXS.
AXS accepts ATM cards issued by all UOB, OCBC, DBS, POSB and Standard Chartered Bank. For D-Pay machines, AXS is able to accept DBS, POSB and Citibank ATM cards.
No, all bookings paid for at AXS machines have to be made in full.
AXS payments are charged at SGD 9 per passenger per sector, as with credit card payments. On top of that, there will be an additional SGD 1 per transaction/PNR.
You can either change your booking online or call our call centre. Please make sure all changes for your booking are confirmed and completed 4 (four) hours before your flight departs.
Payment by AXS machines are for Tiger Singapore (TR) international flights departing from and/or arriving in Singapore only.
tigerconnect provides you a convenient transfer service within Singapore Changi Airport's transit area without the need to clear arrival immigration, collect checked-in luggage and check-in again for your onward flight connections via Singapore.
Upon arrival at Singapore Changi Airport, passengers who purchased tigerconnect's airport transfer service are to proceed to Transfer lounge E at the transit area immediately. Agents at the Transfer lounge E will then check in the passenger on their onward flight, issue the second boarding pass and arrange for luggage transfers to onward flight.
For onward flights within 8 hours, the airport transfer service has been incorporated in the flight purchase for convenient transfer. For onward flights with more than 8 hours, it is optional for purchase.
The airport transfer service can be purchased online, through the call center, travel agents, or at the Singapore Changi Airport transit counter directly.
It costs SGD16 per passenger for bookings through online, call center and travel agent and SGD20 if purchased at the Singapore Changi Airport transit counter.
It has to be purchased minimum 120 minutes before departure of the onward flight to facilitate luggage transfer.
The airport transfer service provides passengers with convenient transfers at Singapore Changi Airport without the need to pass through immigration or collection of checked-in luggage for onward flight connections.
It will be available for purchase from now for flights departing from 1 February 2013 onwards.
As passengers who purchased the airport transfer service need not clear Immigration for their onward flight - a Singapore visa is not required. Passengers may stay in the transit area for up to 24 hours without visa. However, passengers must have the proper immigration documents for the final destination.
Passengers will receive one boarding pass as per normal for the first leg of their journey. Upon arrival at Singapore Changi Airport, passengers are to proceed to Transfer lounge E in the transit area immediately. Agents at Transfer lounge E will then check in the passenger on the onward flight, issue the second boarding pass and arrange for luggage transfers to onward flight.
Print-out of itinerary for the onward flight, valid passport and visa for the final destination (if needed) and checked luggage claim tags (if any).
Passengers are to present their luggage claim tags to the staff at the Transfer E counter so that their bags can be retagged and transferred to their final destination.
Yes.
There is no difference. However, Scoot-Thru is only available for passengers who purchased an interline ticket from Scoot.
Normal terms and conditions will apply depending on the nature of the change.
Yes. It will be transferred to the passenger's new flight itinerary.
Eligibility to participate in the Free Singapore Tour is subjected to visa entry requirements stipulated by the Immigrations & Checkpoints Authority of Singapore. Passengers must have more than 5 hours to spare in transit. For further enquiries, passengers can approach the Free Singapore Tour Registration Booth located in Terminal 2 (Near the escalators to North Arrival Immigration) and Skytrain station at Transit Mall North, Level 2 (Near Transfer Lounge E) for more information.
Currently transit passengers in Singapore can stay in the transit area for up to 24 hours without visa. Passengers will have to remain in the transit area unless valid documentation (passport and visa as applicable) is presented to clear Immigration at Singapore.
In the event of a flight delay or misconnection caused by Tigerair, passengers should proceed straight to the Transfer Lounge E in the transit area whereby they will be able to get assistance.
tigerconnect's airport transfer service does not come with lounge service; however, passengers who would like to enjoy lounge services can purchase tigerPLUS. tigerPLUS is available for purchase at the Transfer Lounge E in the transit area at SGD48. With tigerPLUS, passenger can also enjoy priority boarding (boardmefirst™). tigerPLUS is recommended for passengers who have a connecting flight between 2 to 3 hours.
Passengers will have to collect luggage at the arrival claim area, clear immigration and proceed to check in again at Singapore Changi Airport Terminal 2. Our check-in counters are located at rows 11 and 12 and counters close promptly at 45 minutes prior to departure. tigerconnect is non-transferable and non-refundable.
Passengers who do not comply with the entry requirements to the country he or she is visiting may be detained by Immigration and may be repatriated back to the port of origin
Yes. Passengers have the option to stay at the transit area while waiting for the onward flight and enjoy the facilities available.
For infants below the age of two, no fee is required. Otherwise, tigerconnect has to be purchased for every single passenger in the itinerary.
Yes, passengers can purchase tigerconnect's airport transfer service at the Transfer Lounge E in the transit area. It will cost SGD20.
Passengers should collect their boarding pass for their onward flight at Transfer Lounge E in the transit area at least 90 minutes to departure to ensure that they are able to board their onward flight in a timely manner and have their luggage transferred accordingly.
Passengers who do not have the required travel documents for their final destination will not be able to check in for their flight. It is the passenger's responsibility to ensure possession of the proper travel documents for the final destination.
(i) If this is the case, can I change my travel plan to fly only to Singapore?
Yes, passengers will be able to choose to fly to Singapore only if they have the valid travel documents to enter Singapore. Passengers will be required to sign an indemnity form as their onward ticket and tigerconnect will be forfeited.
Before leaving the airport, passengers should report any luggage loss to a member of the Tigerair ground services team. Luggage claims will not be taken into consideration after passengers have left the airport.
As an airline's liabilities may be limited by International Treaties, we recommend that passengers should consider purchasing the appropriate insurance before their trip.
All claims for damaged, delayed or lost luggage are to be addressed to:
Tigerair Baggage Claims
Charles Taylor Aviation
Address: 140 Cecil Street, #15-00 PIL Building, Singapore 069540
Fax: (65) 6423 0150
Email: tigerclaims@ctplc.com
* For interline tickets, in the case of lost or damaged luggage, the last operating carrier to connect passengers to their final destination will be assist in the claims. For example, should the luggage is found to be missing upon landing in Phuket airport, passengers may contact Tigerair. Likewise if the luggage is found to be missing in Sydney, passengers may contact Scoot who will assist them.
tigerPLUS is an add-on product that offers the comfort and convenience of a dedicated check-in counter, usage of a premium lounge and priority boarding (boardmefirst™).
tigerPLUS costs SGD48 per passenger.
It is available for Tigerair, Mandala & SEAIR flights departing out from Singapore at the moment.
Passengers may purchase tigerPLUS through our website tigerair.com or at the service desk at Singapore Changi Airport Terminal 2.
No. It would cost the same if passengers purchase tigerPLUS online or at the service desk at Singapore Changi Airport Terminal 2.
The tigerPLUS dedicated counter is located at Row 11 in Singapore Changi Airport Terminal 2.
Passengers who have checked in online using the web check-in service are required to proceed to the tigerPLUS dedicated counter at Row 11 at Singapore Changi Airport Terminal 2 for endorsement of your travel documents and also to receive your lounge pass card.
Our tigerPLUS check-in service operates from 4am – 11:59pm (GMT+8) every day. Passengers may choose to check-in up to four hours before departure to enjoy the lounge facilities.
Yes. Passengers may purchase tigerPLUS as a group not exceeding 20 passengers.
Passengers who purchased tigerPLUS service are invited to SATS Premier Lounge located in the middle of the transit area of Singapore Changi Airport Terminal 2. Please follow the directional signs in the transit area to the lounge area at Level 3, #036-114.
Passengers are invited to stay in the lounge for up to a maximum of 4 hours.
boardmefirst™ allows passengers to beat the queue and board first when the flight is ready for boarding.
Yes. It will be transferred to the passenger's new flight itinerary.
tigerPLUS is a non-transferable and non-refundable service.
Passengers below the age of 2 will be accorded with dedicated check-in at tigerPLUS counter, lounge access and priority boarding free of charge if accompanied by an adult passenger who purchased tigerPLUS service.
The lounge staff will try to locate passengers who are due to board their flight on a goodwill and best effort basis. We urge all passengers to be aware of their flight departure timings.
tigerPLUS is a non-transferable and non-refundable service.
Currently, tigerPLUS is not available for purchase on Tigerair mobile app.
Unfortunately, boardmefirst™ is non-transferable and non-refundable
Passengers can purchase the service directly at the service desk at Singapore Changi Airport Terminal 2.
An interline journey comprises of at least two flights within a guest's itinerary (taking them from their origin to their destination via a hub or connecting point), which are operated by different carriers, but bought as a single booking with one fare. If you are travelling on an interline journey, you will have a stopover in SIN and you will be flying on two different airlines, in this case, Scoot and Tigerair.
On an interline journey, each airline operates their flights distinctly and separately. There is no through-checking of baggage or passengers and guests will have to retrieve any checked baggage, re-check in for their connecting flight and collect their on-going boarding passes at the connecting airport.
At the moment, Tigerair has a partnership with Scoot to bring you to more Australian destinations.
For Tigerair products, you may either call the Tigerair' call centre. For meals you may purchase them on board.
Scoot and Tigerair make planning a journey easy because when you search for your flights, all possible combinations that satisfy the minimum recommended connection time of 2 hours are displayed. With one click of your mouse, you can review and determine the best flight combination.
Baggage charges for interline fares are charged on a per sector or per flight basis. That is, for each flight operated by a different carrier, you will be charged separate, different baggage fees. For baggage allowances on your Scoot flight, please refer to the baggage information on our corporate website. Visit Tigerair corporate website to review the baggage allowance charges.
For Tigerair flights, excess baggage will be charged at the airport separately based on the duration of flights.
| 2.5 hours or less flight time | More than 2.5 hours flight time | |
|---|---|---|
| Excess baggage per kg | SGD20 | SGD30 |
With Scoot's FlyBag interline fare, you are automatically entitled to 15kg checked baggage on both your Scoot and Tigerair flights. To add more baggage for the Scoot flight, you may use the Manage My Booking function. To add more baggage on the Tigerair flight, you may call Tigerair' call centre.
You may call Tigerair's call centre to add any optional add-ons. Always have your booking reference handy when you call the call centre.
If one or more of your flights is cancelled, Scoot's Conditions of Carriage apply. If any flight cancellation or delay results in a misconection on to your connecting flight, the affected carrier, be it Scoot or Tigerair, will reaccommodate you on the next available flight. This applies for both your inbound and outbound journeys. All fees will be waived for the reaccommodation onto the next flight.
Please refer to www.flyscoot.com for more information on their Conditions of Carriage.
No hotel accommodation or compensation will be provided aside from the usual entitlements as laid out in Scoot's Guest Promise. For this reason, we strongly recommend that all guests carry travel insurance throughout their travels.
In all the above cases, contact Scoot's call centre.
In the case of lost or damaged luggage, the last operating carrier at your destination will be able to assist you. For example, if you have discovered that your bags are missing upon landing in Phuket airport, you may contact Tigerair who will assist you, given that they were the last operating carrier, that is, the carrier that you most recently flew on. Likewise if your baggage is found to be missing in Sydney, you may contact Scoot who will assist you.
Only changes related to guest information, such as name and contact details, may be made within 12h of your booking being confirmed. These changes must be made via the call centre. Beyond 12 hours, name and contact detail changes are not permitted. Date, time and origin or destination changes are not permitted for interline fares at all.
Once you have disembarked from a flight arriving into Singapore, you will have to clear Arrival Immigration and collect your checked baggage (if any) before proceeding to the departure hall check-in counter to re-check in for your on-going flight and to obtain your boarding pass. You will then have to proceed to clear departure immigration formalities and re-enter the transit area. Do note that visa requirements for Singapore will apply.
It is necessary to exit immigration and check-in for your connecting flight at the departure hall of Changi Airport Terminal 2. This is because neither you as a passenger, nor your luggage, will have been through-checked to your final destination. You will have to go through the process described above in order to obtain a boarding pass for your on-going flight.
You will not get a boarding pass upon check-in at your originating city. Instead, when you arrive in Singapore, you will need to clear arrival immigration and check in for your on-going flight. It is at that point that the boarding pass for your on-going flight will be issued.
Your bags will not be checked through to your final destination. It is your responsibility to collect your checked baggage from the arrival claim area. After doing so, you will need to proceed to the check-in counter of your connecting flight for departure formalities in accordance with the operating airline's check-in policy. For this purpose, you will need to leave the transit area and clear immigration, so do ensure that you have a valid Singapore visa if you require one.
If you have purchased ScootProtect for your Interline journey, your connecting flight will be covered as long as it is within the duration of a trip that begins and ends with a Scoot journey. If you have purchased any other insurance policy (not a ScootProtect policy), you will need to check with your insurer if your connecting flight is covered.
Purchase of Tiger Purrtection for your connecting flight can be made at any AXS machines available islandwide in Singapore.
Web Check-in enables customers to do online check-in for their flight within the Tigerair network via our website at www.tigerair.com/webcheck.
You would need to first print your boarding pass after completing Web Check-in. Once you arrive at the airport, please proceed to the Web Check-in desk to get your documentation verified, boarding pass stamped. Thereafter, you may head to the departure gate.
At the moment, Web Check-in is offered only to passengers travelling out of Singapore Changi Airport.
Web Check-in is available for departures out of Singapore Changi Airport only.
Yes, Web Check-in is available to Singaporeans and other nationalities.
Flights will open for Web Check-in from 48 hours to 4 hours prior to scheduled departure times and is available on www.tigerair.com/webcheck.
Web Check-in is free!
Web Check-in is not eligible for the following passenger types:
Web Check-in will only be available from Singapore to the following destinations:
Yes, you can Web Check-in for everyone travelling under the same booking.
If you have purchased a seat during booking, your seat will be assigned to you when you conduct Web Check-in. If you have not purchased a seat during booking, you will be automatically assigned to a seat by the system. Please note that if you are travelling in a group, you may not be seated together.
No. All luggage upsize needs to be done prior to web check-in.
Definitely! By printing your boarding pass after completing Web Check-in, you can simply proceed to the Web Check-in desk when you arrive at Changi airport to get your documentation verified, boarding pass stamped, thus by-passing the normal check-in queue.
The Web Check-in counter is located at row 11 at counter 12 at Singapore Changi Airport Terminal 2.
You are required to proceed to the Web Check-in counter even though you have checked-in online to have your document and visa validity checked. After which, the check-in staff will stamp your printed boarding pass. Only with the stamp will you be allowed into the immigration area by Airport Security.
Please proceed to the Web Check-in counter and the staff will reprint a boarding pass for you. They will do so only if you have already completed Web Check-in earlier.
Yes, you can Web Check-in even if you have check-in baggage. At the airport, you will proceed to the Web Check-in counter to drop your bags.
No, you cannot Web Check-in while on transit in Singapore. You must check-in at Transfer Counter E and present your bag tags. This will ensure that your bags will be tagged to the final destination.
No. If you have purchased tigerconnect, you must check-in at Transfer Counter E and not clear immigration into Singapore. If by mistake you clear immigration, you cannot Web Check-in. Instead, you must check-in at row 12 to ensure that bags are tagged to the final destination.
Tigerair has made it much easier for our passengers in HKG to check in at either Hong Kong or Kowloon station of the MTR.
This convenient and free service is available from 1 November 2011.
Please refer to the table for the ITCI timings of your flights. For more details you may visit the MTR website.
| Flight number | Departure time | ITCI hours |
|---|---|---|
| TR2963 | 1225 local time | from 0630 local time |
| TR2967 | 1825 local time | from 0630 local time |
| TR2969 | 2120 local time | from 1200 local time |
Go to the homepage of www.tigerair.com, fill in your travel details to find the flights that work for you, and you will be guided through a few easy steps to complete your booking.
Sorry, we do not offer open dated tickets.
You will need to make separate bookings for each leg of your travel. If you require both sectors to be in the same itinerary, please contact our call centre for assistance.
Yes.
For internet bookings, the only debit cards that are accepted are those issued in Australia. For other modes of booking, all debit cards are not accepted.
Please verify with our call centre on your booking status or use the "Manage my booking" function on our homepage. If payment is outstanding, you will be prompted to pay for your bookings when your itinerary is retrieved.
Your browser security setting may not be configured to work on our website. Please check that your system meets the requirements below:
Supported Operating Systems:
Windows 98, Windows 2000, Windows XP and MAC OS 9.0 or later
Supported Browsers:
Internet Explorer 7.0+
Mozilla Firefox 3.5+
Settings:
Screen Resolution: 1024 x 768 pixels
Javascript: enabled
Cookies: enabled
Please verify with our call centre if your booking has been confirmed. If it is not, please check with your card issuing bank whether the transaction has been successful.
Payment authorization is given by your card issuing bank and beyond our control. Credit card payments may be declined for various reasons. However, due to the confidentiality between card issuing banks and cardholders, we may not be provided with the actual reasons. Therefore, it's best that you contact your card-issuing bank for verification.
We cannot apply lower fares retrospectively.
We cannot apply the promotion retrospectively to your booking.
If your booking is successful, you should see a confirmation page at the end of the booking process. You can print or save this page as proof of booking. Alternatively, please verify if your email address is correctly entered. You may also contact our call centre to verify if the itinerary has been successfully sent to your email host server. We are not able to take responsibility if host servers experience any delay in sending out the emails.
Click on "Manage my booking" on our homepage and enter your booking confirmation number and passenger name.
Please note that all reference to fees in A$ in this FAQ section includes GST for Domestic Flights within Australia, whereas all fees quoted in S$ are without GST for International journeys. The amounts are provided for guidance only and we reserve the right to amend our fees at any time.
These include applicable Government taxes and airport charges, administrative fees and insurance surcharges.
This is a governmental departure or arrival tax which is collected by the airline and payable to the relevant governmental authorities. These taxes vary from country to country and in some cases are collected locally on departure and not by the airline.
This is the charge made by the airport authorities to the airlines for use of the terminal, runway, emergency services, security facilities etc. GST or VAT is currently charged at 0% on fares or fees relating to International journeys. For flights wholly within Domestic Australia, GST applies.
Should you no longer wish to travel you can apply for a refund of the Government Passenger Services Tax and other government taxes paid. However, Tigerair will apply a refund administration fee (or local equivalent) per passenger per sector to cover the cost of processing and bank charges for each tax refund request.
The amount of taxes reflected in your itinerary consists of several components. These include taxes that may no longer be payable to relevant government and airport authorities if you do not fly. Other components such as administrative fees and insurance surcharges are not refundable.
We can let you know the amount of tax payable to government or airport authorities. We do not provide a more detailed breakdown of other components. This is within the pricing and advertising guidelines set by the Aviation and Advertising regulatory authorities in countries we operate to.
During your booking process, you can pre-select seats for a nominal fee using our Seat Selector.
If your booking has already been completed, please contact our call centre for assistance.
Please refer to our current fee schedule.
Yes, you can select seats for just one way by booking through our call centre, or making two separate online bookings.
Please refer to Tiger Purrtection policy benefits. This will also be emailed to you together with the policy that you purchase.
As insurance related matters require supporting documents, this form of communication will allow our agents to refer to such communications for verification. We endeavour to reply to all letters within 21 working days. However, some cases may require more time for further investigations involving other parties.
Please contact ACE Insurance (Travel.SG@acegroup.com) (65) 6398 8776, 9am to 5 pm (Singapore Time), Monday to Friday, stating the policy number that is shown on our Tiger Itinerary.
All bookings on Tigerair are on a confirmed basis and strictly non-refundable. We keep our fares low by implementing stringent cost control measures in our operations. We are not able to offer refunds or compensation for any monetary or other losses, or inconvenience caused arising from any missed flights including these and other reasons.
However, you can make changes by paying the applicable fees and fare difference.
Changes, subject to availability, can be made up to 4 (four) hours before the scheduled departure time.
To protect your interests in the event of unforseen circumstances, we recommend that you consider purchasing the appropriate travel insurance that suits your needs.
A name change fee is payable per passenger per flight sector, plus any additional cost if the prevailing prices are higher. If the prevailing prices are lower, no refund will be made.
This measure is needed to protect our passengers' access to our low, low fares. It prevents resellers from hoarding promotional seats and reselling them at higher prices later.
Changes can only be made at least 4 (four) hours before the scheduled flight departure, and are subject to charges.
For changes to the date/timing of your flight, there are 4 ways:
For all other changes, eg. luggage, destination, name, etc, please contact our call centre.
In the unfortunate event of the death of a passenger before the scheduled flight departure time, we will make a refund after receiving a copy of the death certificate.
No. We do not offer open tickets. You will need to select a new date / flight at least 4 (four) hours before your original flight, subject to the applicable charges.
Destination changes are subject to different charges depending on the destination, plus any additional cost if the prevailing prices are higher. If the prevailing prices are lower, no refund will be made.
No refund will be made if the prevailing prices are lower. In addition, the fees for making changes will apply.
Any change must be made at least 4 (four) hours before the scheduled departure time of your flight (subject to applicable charges). After that, no changes are allowed.
As time is required for pre-departure procedures, this 4-hour rule helps to ensure that our flights can depart on schedule.
In the event of a disruption arising out of a natural disaster, passengers will be put on the next available flight in accordance with our disruption policy. All bookings on Tigerair are strictly non-refundable.
In such situations, we will make a decision after considering several factors such as whether airports remain operational, travel advisories by relevant authorities, etc. To get the latest updates, please refer to our Disruption notice webpage under the Flying with us section.
We also recommend that you consider buying the appropriate travel insurance to suit your needs.
No. We do not allow name changes for partially utilized/forfeited bookings, eg. If you have a round-trip booking, you cannot make a name change for only your return flight.
Requirements for hand luggage are:
Any additional/larger/heavier item must be checked in and subject to the applicable fees.
Tigerconnect gives you the option to make only one booking to purchase two connecting flights throughout our network of 50 destinations in 13 Asia Pacific countries shared by Tigerair and its partner airlines (Mandala, SEAir and Scoot).
In collaboration with Singapore Changi Airport Group, Tigerconnect comes with an airport transfer feature that makes your transit in Singapore Changi Airport a hassle-free experience. The feature offers greater ease for your onward journey without the need to clear arrival immigration and retrieve luggage. A travel visa for Singapore is not needed.
For flight connections under 8 hours, airport transfer has been incorporated in the flight purchase for hassle-free transfer.
For flight connections more than 8 hours, passengers can purchase the airport transfer feature online for SGD16 or at Singapore Changi Airport Transfer E for SGD 20.
With the airport transfer feature, Tigerconnect passengers can, upon arrival at Singapore Changi Airport, simply collect boarding passes for their onward flights at the transfer counters located at the transit area, Transfer E.
Luggage checked-in will then be sent to the onward flight while they enjoy a wonderful shopping and dining experience at Singapore Changi Airport transit area. Tigerconnect passengers can also opt to explore Singapore via the free city shuttle.
If you wish to check in baggage, we have different options for you to purchase.
At Tigerair, you only pay for what you need. If you don't have any baggage to check in, you don't pay for any! That is how we can keep our fares low for you.
If other passengers want to pack the kitchen sink, that's fine – but it's only fair that they pay a bit extra for it, because you shouldn't have to pay for their luggage, just as they wouldn't want to pay for yours!
Remember, for occupational health and safety reasons, any single item should not weigh more than 30kg.
It's best to purchase baggage allowance when you book your flight. This will help you save up to 80% in baggage fees!
If you did not purchase luggage allowance when you booked your flight, you can:
1) Call our call centre at least 4 hours before departure, or
2) Upsize your luggage at the airport during check in. Please note: you can only select the 15kg option at the Airport rate. Anything in excess of 15kg will be subject to excess luggage charges per kilogram.
Please refer to the webpage for the rates and more details.
Passengers can only combine baggage allowance if they are under the same booking, they check-in together, AND they all board the flight. Otherwise, baggage allowance cannot be combined or transferred.
Please note that any single piece of luggage should not weigh more than 30kg.
You may bring more than 1 (one) checked baggage. However, the weight in total must not exceed the Luggage Upsize™ option purchased.
Any excess over the Luggage Upsize™ option selected; will be charged per kg at the prevailing rates in the common currency of the departure airport.
Any excess over the Luggage Upsize™ option selected; will be charged per kg at the prevailing rates in the common currency of the departure airport. Please refer to the webpage for current fees.
There is no limit on the number of times you can increase your baggage, however our maximum Luggage Upsize™ option is 30kg per passenger, per sector.
Excess baggage charges will apply if your total baggage exceeds the allowance that you have purchased before arriving at the airport (which is reflected in your itinerary).
We do not give refunds for downsizing of luggage allowance.
Odd-sized items are varied in shapes and sizes, as such we are not able to state the maximum dimension and item will be carried on space availability basis and subject to passengers' own risks.
Items to be carried as cabin baggage must not exceed the dimensions of 30 x 117 x 38 cm and will form part of your free cabin baggage allowance. Such items are accepted for carriage by Tigerair entirely at the passenger's own risk.
Any item exceeding the above dimensions must either be checked into the hold or a seat may be reserved and the appropriate fare paid on space availability basis subject to our assessment.
In general your hand luggage must not exceed 54cm x 38cm x 23cm, and must not weigh more than 7kg. Items with sharp edges may also be disallowed for safety reasons.
You may only hand carry items that are smaller than 54cm X 38cm X 23cm and have no sharp edges. Carriage of sports equipment is subject to the Sporting Equipment fee and space availability, and at your own risk.
Fishing rod is considered as a sporting equipment and applicable charges will be imposed at check-in.
Golf clubs are included as part of the Luggage Upsize ONLY for Tigerair Singapore and Tigerair Australia flights.
Due to Occupational Health and Safety reasons, any single check-in item should not weigh more than 30kg.
Musical instruments that can be carried as cabin baggage must not exceed the dimensions of 30 x 117 x 38 cm, and will be counted as part of your free hand carry luggage allowance. Such instruments include bugle, clarinet, flute, piccolo, trumpet, violin or viola.
Any instrument that that exceeds the above dimensions must either be checked in or an extra seat may be purchased, and the appropriate fares paid.
All items accepted for carriage by Tigerair are entirely at the passenger's own risk.
You are allowed both items under one reservation. Any sporting equipment, including but not limited to skis, surfboards, bicycles and musical instruments will be accepted for travel on a space available basis and is charged on a per item, per flight basis. Such items are accepted for carriage by Tigerair entirely at the passenger's own risk and must be suitably packed.
Instruments within this category include bugle, clarinet, flute, piccolo, trumpet, violin or viola and will form part of your free cabin baggage allowance. Such items are accepted for carriage by Tigerair entirely at the passenger's own risk.
Any instrument exceeding the above dimensions must either be checked into the hold or a seat may be reserved and the appropriate fare paid subject to space availability basis and at the passenger's own risk.
Passengers are not permitted to carry the following articles into the security restricted area and the cabin of the aircraft but may be contained within checked baggage if local regulations allow for their importation:
Pointed/edged weapons & sharp objects
Pointed or bladed articles capable of causing injury, including: axes & hatches, arrows and darts, crampons (grappling iron, hooked bar of iron, or plate with iron spikes used in mountaineering), harpoons & spears, ice axes & ice picks, ice skates, lockable or flick knives with blades of any length, knives, including ceremonial, religious and hunting knives, made of metal or any other material strong enough to be used as a potential weapon, meat cleavers, machetes, open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge), sabres, swords and swordsticks, scalpels, scissors with blades of any length, ski and walking/hiking poles, throwing stars, tradesman's tools that have the potential to be used as a pointed or edged weapon, e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, crowbars, hammers, pliers, wrenches/spanners, blow torches.
Blunt instruments
Any blunt instrument capable of causing injury, including tennis rackets, baseball and softball bats, clubs or batons - rigid or flexible - e.g. billy clubs, blackjacks (truncheon of leather covered lead with flexible shaft), night sticks & batons, cricket bats, golf clubs, hockey and hurling sticks, lacrosse sticks, kayak and canoe paddles, skateboards, billiard, snooker and pool cues, fishing rods, martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails, nun-chucks, kubatons, kubasaunts.
In compliance with new guidelines set by the International Civil Aviation Organization (ICAO) on hand baggage, various countries have implemented restrictions on carriage of liquids, aerosols and gels on passenger hand baggage.
The restrictions are as follows:
As some countries have imposed these restrictions on both arrival and departure flights, this may affect your ability to carry duty-free purchases onboard the aircraft. Customers are advised to check with duty free personnel before making their purchases.
Most authorities (airport security, customs, immigration, etc) will allow a reasonable amount of milk or baby formula to be carried onboard for an infant's consumption. Please check with the relevant authorities if in doubt.
Fresh or frozen seafood or other meats may be carried on board as checked baggage only if we are satisfied that they have been properly packed. Strictly only styrofoam and/or cooler boxes that contain dry food/non-perishables are allowed to be checked-in after inspection of contents by relevant authorities. Should passengers refuse inspection, we have the right to reject admission of luggage.
Please check with our call centre for more information.
Hand carry item - If your item was found onboard it would be handed to our ground handling agents at your destination airport. You can enquire directly at the Lost and Found counters or write to us via post/fax at:
For International Flights
Commercial Services Department
Tiger Airways Singapore Pte Ltd
Address: Changi Airport Post Office, c/o P.O. Box 181, Singapore 918147
For Australia Domestic Flights
Commercial Services Department
Tiger Airways Australia Pty Ltd
Address: PO Box 2352, Gladstone Park, Melbourne, Victoria 3043, Australia
Fax: +61 3 9335 3455
Before leaving the airport, you should report it to a member of the Tigerair ground services team. Baggage claims cannot be dealt with after you have left the airport, so please provide details of your baggage and you will be offered assistance.
As an airline's liabilities may be limited by International Treaties, we recommend that you consider purchasing the appropriate insurance before your trip.
For claims of damage, we must be given the opportunity to examine your damaged bag and alleged loss of item at the material time.
All claims for damaged, delayed or lost baggage are to be addressed to:
Tiger Airways Baggage Claims
Charles Taylor Aviation
Address: 140 Cecil Street, #15-00 PIL Building, Singapore 069540
Fax: (65) 6423 0150
Email: tigerclaims@ctplc.com
Hand carry items – No. Hand carry items are your sole responsibility.
Checked-in items – Please do not check in items such as money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, mobile phones, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artefacts, manuscripts and the like. If you check in such items, you do so at your own risk entirely.
Depending on the destinations, lost items will go through settlement procedures according to the respective conventions ratified by the two cities that the passenger is flying between.
We recommend that you consider purchasing the appropriate insurance to suit your needs.
If your flight has been rescheduled by at least 4 (four) hours later, you will be entitled to a one time option. Once this option is utilized, any additional or subsequent changes will be subjected to applicable fees and charges. Please refer to the webpage for requests for Changes, Cancellations, Refunds.
No.
Schedule changes will be communicated via email. It is the passenger's responsibility to ensure the email address provided is current and accessed frequently. Tigerair takes no responsibility in the event that emails advising changes to bookings are not accessed/accessible.
In the event of an ad-hoc flight delay or schedule change, where the delay or schedule change is less than 4 (four) hours, Tigerair will not give prior warning to passengers. For any advance schedule change greater than 4 (four) hours, reasonable effort will be taken to contact passengers via the email address and/or telephone number provided at the time of making the reservation.
For schedule changes of more than 4 (four) hours and cancellations, we provide certain options at our discretion.
For schedule changes of less than 4 (four) hours, no alternative options will be provided.
If you incur losses or miss another flight, we are unable to take responsibility or provide compensation.
We encourage you to consider buying the appropriate insurance to suit your needs.
For detailed and updated information, please refer to our Conditions of carriage.
Requests for refunds will be processed through our regular feedback channel. We will only send a final reply, and not an interim reply to your refund request. This allows us to focus our resources on processing requests and other correspondence as soon as possible. Meanwhile, we would encourage passengers to liaise with their card issuing bank directly on their outstanding balance.
ECI allows you to check-in earlier on the same day of the flight, and enjoy shopping and eating at Changi Airport or take a short trip into the city before boarding your flight.
With ECI, you can check-in as early as 4am for a flight departing several hours later, up to midnight on that same day.
Please note that you can only check-in at the ECI counter until 3 (three) hours before your flight departure, after which you should proceed to the normal check-in desks.
Early Check-in (ECI) is a free service for Tigerair passengers at Changi Airport which operates from 0400 hours to 2359 hours daily.
ECI is available at Row 11 at the Singapore Changi Airport Terminal 2. Look out for the Early Check In sign.
Check-in counters open 2 (two) hours before departure and close 45 minutes before departure, except in India where they are open 3 (three) hours before and close 1 (one) hour before departure. If you arrive late you will not be able to board and will need to buy a new ticket.
If you bought a Flight Combo, you must clear customs and immigration where applicable, and claim any baggage after the first flight, then check in for your second flight. You will need at least 2 (two) hours to complete this process.
You should be at the boarding gate at least 30 minutes before departure. The boarding gate closes about 15 minutes before departure. Passengers arriving late at the boarding gate will not be accepted for travel, their bags will be offloaded and no compensation given. If you wish to travel on the next available flight, you will have to purchase a new ticket at the applicable fare.
For security reasons, all passengers are required to check-in personally, and with the proper identification and itinerary/electronic ticket. Otherwise, we reserve the right not to allow you to check-in without any liability or refund to you.
It depends on the passengers in front of you in the queue, so it's best to arrive early.
As time is needed to process your check-in, it will be too late!
For travel on the next available flight, you will be required to purchase a new ticket at the applicable fare.
If you fail to check in on time or fail to board the aircraft by the time the aircraft departs or fail to have proper documentation at the point of check-in, the fare you paid will not be refunded to you for any reason whatsoever.
Our call centre will be able to respond to pre-flight enquiries and reservations matters only, subject to our opening hours.
You may also seek help from our ground handling agent who facilitates your check-in.
If you fail to check in on time or fail to board the aircraft by the time the aircraft departs or fail to have proper documentation at the point of check-in, the fare you paid will not be refunded to you for any reason including but not limited to medical reasons. Our call centre can only assist you with changes to your valid return flight, subject to applicable fees and fare difference.
Tigerconnect gives you the option to make only one booking to purchase two connecting flights throughout our network of 50 destinations in 13 Asia Pacific countries shared by Tigerair and its partner airlines (Mandala, SEAir and Scoot).
In collaboration with Singapore Changi Airport Group, Tigerconnect comes with an airport transfer feature that makes your transit in Singapore Changi Airport a hassle-free experience. The feature offers greater ease for your onward journey without the need to clear arrival immigration and retrieve luggage. A travel visa for Singapore is not needed.
For flight connections under 8 hours, airport transfer has been incorporated in the flight purchase for hassle-free transfer.
For flight connections more than 8 hours, passengers can purchase the airport transfer feature online for SGD16 or at Singapore Changi Airport Transfer E for SGD 20.
With the airport transfer feature, Tigerconnect passengers can, upon arrival at Singapore Changi Airport, simply collect boarding passes for their onward flights at the transfer counters located at the transit area, Transfer E.
Luggage checked-in will then be sent to the onward flight while they enjoy a wonderful shopping and dining experience at Singapore Changi Airport transit area. Tigerconnect passengers can also opt to explore Singapore via the free city shuttle.
Please check with the respective immigration authorities of the country you are travelling to. We are unable to assist you in obtaining a visa as we have no authority over immigration matters.
It is the sole responsibility of all passengers to have the necessary travel documents and approvals to fly into any and all countries in your journey. If you are denied check-in, immigration clearance or boarding for immigration reasons, Tigerair cannot be held responsible and your ticket(s) will not be refunded.
| Category | Age on the date of travel |
|---|---|
| Newborn | less than 7 days old |
| Infant | 7 days old to below 2 years old |
| Child | 2 years old to below 12 years old |
| Minor | 12 years old to below 15 years old |
| Young Passenger | 15 years to below 18 years old |
| Adult | 18 years and above |
Newborn babies will not be accepted for travel under any circumstances.
An infant may travel with an adult by sitting on the adult's lap. An infant fee per sector is payable.
A maximum of one infant per adult is allowed for travel.
No baby seats or bassinets are allowed in the aircraft cabin. Infants will be strapped to the adult with a seatbelt extension, during takeoff, landing and whenever required.
Most authorities (airport security, customs, immigrations, etc) allow a reasonable amount of milk or baby formula to be carried onboard for an infant's consumption. If in doubt, please check with the relevant authorities.
Infants do not qualify for baggage allowance as they are not fare paying passengers.
Alternatively, you may purchase a seat for your infant at the prevailing adult rates. Besides getting more space, you can also purchase a Luggage Upsize™ allowance for your infant. However, the infant must be seated on your lap with the seatbelt extension fastened during takeoff, landing and whenever required.
A child must be accompanied by an adult in the same booking. There must be at least one adult to travel with and take full responsibility for every 10 children. Escort and special facilities for children are NOT available.
For safety reasons, seats may be reassigned to ensure that each child is seated next to at least one adult.
Full adult fares and all applicable taxes and charges will apply. Children departing internationally from Perth are exempt from the passenger movement charge.
A Minor may be accepted for travel without being accompanied by an adult, provided the Minor's parent/guardian signs an indemnity form and presents it personally during check-in. This provides us an opportunity to verify the parent/guardian's identity and presence. The parent/guardian would have to remain at the airport until the flight has departed. This ensures that, in the unlikely event the flight has to return to base due to a disruption, the parent/guardian is available to care for the Minor.
Full adult fares and all applicable taxes and charges will apply.
Young Passengers may travel unaccompanied as an adult. However, they do not qualify to take responsibility and care for infants, children and minors for travel.
Full adult fares and all applicable taxes and charges will apply.
Tigerair Australia does not provide but accepts the CARES child restraint on board our aircraft.
The restraint is designed for use by toddlers 1-5 years of age and 10-20 kgs who are up to 1 metre tall.
CARES child restraint can be ordered via www.littlegulliver.com.au.
You will be seated in rows 2-10.
Yes this is but must meet the requirements of 1-5 years of age and 10-20 kgs who are up to 1 metre tall. Please see our Disability access facilitation plan for further requirements with special needs passengers.
Please refer to here for details such as:
Most importantly, please notify and book through our call centre at least 5 (five) days before departure. They will help you determine what facilities/services are required, which of these are available at the airports involved and any applicable charges.
If you fail to do so, the necessary services/facilities may not be available upon your arrival at the airport and you may be denied boarding for your safety or other reasons.
Please also note that the necessary facilities/services may not be available at all times at all airports. If we are unable to obtain the necessary third-party services/facilities, we will make a refund provided the booking and notification was made through our call centre at least 5 (five) days before departure.
You must be medically fit to travel in order for us to accept you for carriage. If you are unsure, please seek advice from your doctor. We will accept you for travel if you have a doctor's certification that you are fit for travel.
All bookings on Tigerair are on a confirmed basis and strictly non-refundable. We keep our fares low by implementing stringent cost control measures in our operations. We are not able to offer refunds or compensation for any monetary or other losses, or inconvenience caused arising from any missed flights including medical and other reasons.
We recommend that you obtain the appropriate insurance to suit your needs.
All passengers travelling with broken limbs will need a medical certificate stating that they are fit to travel. If the affected leg is plastered above the knee and you are able to board the aircraft without assistance then you will be required to purchase three seats in total. Please contact the reservations call centre to arrange your booking.
Please note that the plaster cast will need to be split prior to travelling to allow for swelling and should have been in place for at least 48 hours prior to departure.
Please alert the crew member onboard the aircraft so that you can be allocated three seats together. For this reason, we ask that you complete check-in formalities early and be at the gate 50 minutes prior to scheduled departure time. Please produce your three boarding cards to assist the crew.
It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking of seat. Our carriage of pregnant passengers is subject to the following conditions:
All bookings on Tigerair are on a confirmed basis and strictly non-refundable. Tigerair keep our fares low by implementing stringent cost control measures in our operations. As such, we make reservations and sell tickets exclusively for point-to-point travel on Tigerair flights. We are not able to offer refunds or compensation for any monetary or other losses, or inconvenience caused arising from any missed flights including medical and other reasons.
All passengers must be medically fit to travel in order for Tigerair to accept them for carriage.
If for medical reasons, passengers need to inject themselves during the flight (e.g. diabetics) they are permitted to carry syringes in the cabin. They will be asked to produce appropriate medical evidence (such as a doctor's letter) when they check-in or at security screenings. This should be kept with them at all times.
When diving below the surface for any period of time, nitrogen in the compressed air you breathe will be absorbed into your bloodstream. If you were to travel on a flight soon after that, the reduced pressure in the aircraft cabin could cause "the bends", where the nitrogen would be released from your blood and form bubbles in your blood vessels, which is extremely painful at best, and fatal at worst.
When you return to the surface from diving, the nitrogen absorbed in your blood will slowly be exhaled over the next several hours. Then it is safe to travel on an aircraft. This is why the 24 hour air travel restriction is recommended.
There will not be any additional charges to check in your own wheelchair.
Tigerair will provide assistance, as far as is reasonably possible and in accordance with our Special Assistance Policy, to our customers who need help in order to travel with us. We will do so in as dignified and non-discriminatory manner as possible, within the constraints of available resources.
Before travel
If you have a query prior to travel on Tigerair, please refer to our FAQ section. If you are still unable to find the answer to your question, please contact your local call centre and our staff will endeavor to answer any question you may have.
After travel
If you have a query following your travel with Tigerair, please write in respectively to:
International Flights
Philippines and Indonesia Domestic Flights
Commercial Services Department
Tiger Airways Singapore Pte Ltd
Changi Airport Post Office, c/o P.O. Box 181, Singapore 918147
Australia Domestic Flights
Commercial Services Department
Tiger Airways Australia Pty Ltd
PO Box 2352, Gladstone Park, Melbourne, Victoria 3043, Australia
Fax: +61 3 9335 3455
Alternatively, you may submit your feedback via our Customer Support Portal. Please fill in all the relevant details to facilitate our response to you.
In order to offer the lowest fares possible, we constantly search for the most cost-effective way to respond to customer letters.
When we previously provided an email address for feedback, we received many duplicate/repeat emails on the same matter, which delay the response process for all customers.
As much as possible, we try to answer letters within 21 working days in the order that we receive them. It might take longer especially when detailed investigations involving other parties are required. We do not respond to enquiries in cases where we have already provided the information on our website.
Please help us serve you better by:
We are working on improving our response time and system, in a way that allows us to keep our fares low.
In order for us to keep offering the lowest possible fares, we keep our operating and administrative costs to a lean minimum.
Please refer to our contact us page here.
Outside call centre operating hours, the other alternative is to go to a check-in counter that is open at that time. Please refer to out webpage for the check-in counter time.
International Flights
Commercial Services Department
Tiger Airways Singapore Pte Ltd
Changi Airport Post Office, c/o P.O. Box 181, Singapore 918147
The duty free programme is operated by DFASS (Singapore) Pte Ltd. All items sold are non-refundable / non exchangeable as per our Sales Conditions onboard. Hence, please check all items carefully whilst onboard.
Any questions concerning these items should be addressed to DFASS as follows:
customercare@dfassgroup.com.sg
Tel: 65-65423208 and Fax: 65-65429623
Duty Free allowance varies from country to country and for the person traveling. Please check on your allowance prior to departure.
If you are a bona fide traveller not below 18 years of age, have arrived from countries other than Malaysia and have spent 48 hours or more outside Singapore immediately before your arrival, you will be given the following duty-free concessions for liquors:
We only accept Visa or MasterCard credit and debit cards onboard. For Duty Free there is a minimum purchase value of S$15.00 up to S$300.00 per passenger. For Food & Beverage there is a minimum purchase value of S$3.00 up to S$200.00 per passenger.
Only food and drinks purchased from our inflight menu are allowed to be consumed. Check out our inflight menu for a great selection of food, refreshments and beverages.
Yes, we accept major currencies such as US$, AUS$, Malaysian Ringgit, Chinese Yuan, Thai Baht, Hong Kong $ and Phil Pesos.
Yes. We can cater to your selected special diets. Please make your request via our call centre / write / fax in at least 5 (five) days before departure.
We have a great selection of Halal items onboard. Just ask our cabin crew or check out our inflight menu. We do not serve pork onboard.
online Tigerbites offers a selection of items from our menu which can be pre-ordered online up to 3 days prior to your flight departure
online Tigerbites can be purchased online during your booking process up to 3 days prior to your flight departure.
You can only pre-order Tigerbites at the time of your ticket purchase online. Alternatively, selected meals are available for purchase onboard your flight.
online Tigerbites has to be purchased 3 days prior to your flight departure due to the time needed for meal preparation.
e.g. if you are making a booking on a Monday you will be able to pre-order meals for any flight departing from Thursday onwards
Tigerbites is currently offered only through our website at the time of ticket purchase. It is currently not available through the call-centre.
Yes, you can select our gourmet combos.
es, by purchasing online Tigerbites, you will save SGD1.00 for every meal combo.
All online Tigerbites purchases are final and non-transferable.
Please present your boarding pass to our cabin crew.
Yes, priority will be given to passengers with online Tigerbites purchases.
We will endeavour to replace your online Tigerbites purchases with items of similar value. All online Tigerbites purchases are final and non-refundable.
You may check your flight timings by using the "Manage my booking" function on our website. Alternatively you may contact our call centre.
We provide a free magazine Tiger Tales with exciting news on travel and great deals. To keep our fares low for you, we do not provide video/audio entertainment on all our flights.
Just subscribe to our e-newsletter, follow us on Twitter or become our Facebook fan here.
From time to time, we have special deals just for our Facebook fans, Twitter followers, and e-newsletter subscribers. Sign up now!
Yes, there is a free shuttle service between the Budget Terminal and other parts of Changi Airport. Please refer to the Budget Terminal website here for more information.
You may wish to refer to Changi Airport website here.
Normal rules for check in times apply for boardmefirst passengers.
boardmefirst can only be purchased for all passengers and for all flights within the same booking.
boardmefirst can only be purchased up to 4 (four) hours prior to the scheduled departure of the flight.
Additionals fees will apply for boardmefirst purchased through the call centre.
All boardmefirst fees are non-refundable. boardmefirst fees are transferable subject to availability. Refunds will not be given should boardmefirst not be available on the new flight. boardmefirst will be honoured wherever possible but cannot be guaranteed.
Infants attract no additional charge for boardmefirst when travelling together with a passenger who has paid for this service.
In the event of a flight disruption, delays or cancellations by Tigerair, the airline will make every effort to provide existing boardmefirst passengers with priority boarding for the new flight. However this may not always be possible. In such circumstances, refunds may then be given.
An exclusive programme that gives you nothing but the best chance to access our hottest deals and choicest discounts, every single time and every single promotion. Please refer to our webpage for details.