XE Currency FAQ - iOS

Known Issues
  1. No known issues for iOS
Version Information
  1. What is the current version of XE Currency for iOS?
  2. Where can I get the current version of XE Currency for iOS?
Questions
  1. I can't find the refresh button and I can't Pull to Refresh rates. What's wrong?
  2. The buttons to access currency charts are missing. What's wrong?
  3. How much data does XE Currency download?
  4. Are your currency rates "buy" or "sell" rates?
  5. Which currencies are included?
  6. Are obsolete currencies supported?
  7. I don't want XE Currency to update automatically. What can I do?
  8. What mobile devices does XE Currency support?
  9. Does XE Currency have a calculator?
  10. Why does the calculator tell me I'm dividing by zero?
  11. Why does XE Currency want to use my location?
  12. What does the grey highlight on the currency mean?
  13. What do the colored numbers mean?
  14. What does the third row for each currency indicate?
  15. What is Shake to Reset?
  16. What data does XE Currency send?
  17. Why aren't the country flags showing up?
  18. What does the arrow button do?
How Do I?
  1. How do I change my base currency?
  2. How do I refresh the rates?
  3. How do I add a currency?
  4. How do I convert from Currency A to Currency B?
  5. How do I put my favorite currency at the top of the list?
  6. How do I turn Shake to Reset on or off?
  7. How do I turn Auto Update on or off?
  8. How do I change the chart from the chart screen?
  9. How can I find historic conversion rates?
  10. How do I invert the current chart?
  11. How do I change what is shown in the third row of my currency list?
  12. How do I update the help content?
Need More Help?
  1. How can I get more help?
Known Issues
  1. No known issues for iOS
    To report an issue on iOS, please contact us. Please note that we do not support versions previous to 3.2.2.
Version Information
  1. What is the current version of XE Currency for iOS?
    The current version of XE Currency for iOS is 3.2.2.
  2. Where can I get the current version of XE Currency for iOS?
    1. You can download XE Currency from iTunes App Store.
    2. If you are on your computer, you should see a QR Code below. Using your iOS device, scan the QR Code below with a bar code reader:

Questions
  1. I can't find the refresh button and I can't Pull to Refresh rates. What's wrong?
    Rates are updated every 60 seconds. If your device has the latest rates, a timer temporarily replaces the refresh button indicating when the next update is available. After 60 seconds, the refresh button reappears and you can Pull to Refresh rates.
  2. The buttons to access currency charts are missing. What's wrong?
    Chart buttons are hidden when there is no Internet connection or if there are fewer than two currencies on your list. To access charts, ensure you have internet connectivity or include more then one currency on your list.
  3. How much data does XE Currency download?
    XE Currency downloads different types of data:
    • Exchange Rates: approximately 1-3KB per request, depending on the number currencies selected
    • Charts: approximately 20KB per chart
    • List of Currencies: approximately 10KB
    • Help Text: approximately 65KB

    These numbers do not apply to the BlackBerry version prior to 1.0.0 through 2.0.0.

  4. Are your currency rates "buy" or "sell" rates?
    The rates in our free information services are neither "buy" nor "sell" rates. Instead, they are mid-market rates derived from the mid-point between the "buy" and "sell" rates from global currency markets. Our free information services always list the mid-market rate because it indicates the value of a currency that is not weighted towards buying or selling.

    "Buy" and "sell" rates include overheads and profit margins that are independently set by foreign exchange providers; their rates can vary a lot and will differ from the mid-market rate, so we recommend you shop around. To transfer money at the best buy and sell rates guaranteed, visit XE Trade.

  5. Which currencies are included?
    We list all available world currencies. When adding a currency you can sort the list by popularity, currency code or by country.

    Please note: The "country" list is not a definitive list of all countries using the currency. Where a currency is used in more than one country, only the original country will be listed. This includes currencies such as USD United States Dollars, and EUR Euro, which are all used in multiple countries.

    To find any country or currency, please use our Currency Encyclopedia.

  6. Are obsolete currencies supported?
    Obsolete currencies are supported by the XE Full Universal Currency Converter.
  7. I don't want XE Currency to update automatically. What can I do?
    In the settings screen, you can change the Auto-Update setting to Never.
  8. What mobile devices does XE Currency support?
    At this time, only the iPhone, iPod Touch, iPad (iOS 4.3 and higher), BlackBerry devices (OS 5.0 and higher), Android devices (OS 2.1 or higher) and Windows Phone (OS 7.0) are supported.
  9. Does XE Currency have a calculator?
    XE Currency has basic calculator functionality built-in. To use it, press and hold the currency you want to change and use the operator symbols on the keyboard to perform addition, subtraction, multiplication and division. When done press enter to set the amount.
  10. Why does the calculator tell me I'm dividing by zero?
    If the calculator sees that your expression involves dividing by zero, it will warn you and stop accepting input until that is fixed. Use backspace to go back and replace the value.
  11. Why does XE Currency want to use my location?
    If you choose to allow XE Currency to use your current location, that data and your current base currency are logged and may be displayed on our Currency Map Mashup.
    Why? We thought it would be fun to see where in the world people are using XE Currency.
  12. What does the grey highlight on the currency mean?
    When "Pin To Top" is turned off, the highlighted currency is the base, or 'from' currency. All other currencies are the counter or 'to' currencies.
  13. What do the colored numbers mean?
    The blue numbers are used to display up to the digits that are used by the currency. Conversions that include more decimals than are used by the currency are shown in grey.
  14. What does the third row for each currency indicate?
    Depending on you settings, the third row might indicate the following:
    1. Inverse Conversion: the reverse currency conversion with the 'from' amount
    2. Inverse Unit Conversion: the reverse currency conversion with the amount set to one
    3. Unit Conversion (Default): the currency conversion with the amount set to one
  15. What is Shake to Reset?
    Shake to Reset is a feature to reset the current base currency amount to 1.00, allowing for quick unit conversions between currencies.
  16. What data does XE Currency send?
    XE Currency sends the device ID to authenticate when getting rates from our servers. If you allow it, XE Currency will also send your location for use on our Currency Map Mashup.
  17. Why aren't the country flags showing up?
    Country flags only appear when you have Internet connectivity. To view the flags, connect to the Internet and refresh the rates.
  18. What does the arrow button do?
    Pressing the arrow button generates a chart using the highlighted 'from' currency against the currency selected with the arrow.
How Do I?
  1. How do I change my base currency?
    Tap anywhere on the line you want to make your base or 'from' currency. To edit the amount with "Pin To Top" on, press the input field at the top. To edit the amount with "Pin To Top" off, press and hold or double-tap the base currency.
  2. How do I refresh the rates?
    Rates refresh when you start XE Currency and then at the interval set in the settings, or whenever you tap refresh button or pull down the currency list. If you have switched automatic updates off, then the rates will only update when you press refresh manual button or pull down the currency list
  3. How do I add a currency?
    1. Tap settings button
    2. Tap the Edit Currency List table entry
    3. Tap add currency button
    4. Tap the currency
    5. Tap done button
  4. How do I convert from Currency A to Currency B?
    "Pin To Top" on:
    1. Add desired currencies to the list (if not there).
    2. Press the currency that you want to convert.
    3. Press the input field at the top and enter an amount.
    4. Tap enter button

    "Pin To Top" off:
    1. Add desired currencies to the list (if not there).
    2. Press and hold the currency you want to change.
    3. Enter the amount you want to convert.
    4. Tap enter button
  5. How do I put my favorite currency at the top of the list?
    1. Tap settings button
    2. Tap the Edit Currency List table entry
    3. Locate the currency you want to move
    4. Use the handle at the right of the line to drag that currency where you want it
  6. How do I turn Shake to Reset on or off?
    1. Tap settings button
    2. Locate the Shake to Reset table entry
    3. Tap the on/off button until it is where you want it
    4. Tap done button
  7. How do I turn Auto Update on or off?
    1. Tap settings button
    2. Locate the Auto Update table entry
    3. Slide to the preferred time interval, or to the very left if you want to disable Auto Updates
    4. Tap done button
  8. How do I change the chart from the chart screen?
    Press the 'from' or 'to' row to pop up the selection window. Choose the desired currencies and press the check mark.
  9. How can I find historic conversion rates?
    From the currency list, select a right arrow to view a currency chart. Press the chart and slide your finger to the desired time. Historic rates will appear above the chart. Using multi-touch, you can track the rate differential between two times.
  10. How do I invert the current chart?
    On the top of the chart page, press the double arrow button.
  11. How do I change what is shown in the third row of my currency list?
    1. Tap settings button
    2. Tap the Currency Details table entry
    3. Tap one of the four options to select it
    4. Tap done button
  12. How do I update the help content?
    Help content is downloaded from the FAQ when new content is available. If you need more help, contact us.
Need More Help?
  1. How can I get more help?
    Email us at mobile@xe.com
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